Privacy Policy

Effective Date: September 17, 2026
Last Updated: September 17, 2026

SoCal Propane respects the privacy of our customers and website visitors. This Privacy Policy explains how SoCal Propane collects, uses, stores, and shares personal information when you visit our website, establish or maintain an account, request propane delivery or other services, communicate with us, or participate in our email or text messaging programs.

Information We Collect

We may collect personal information that you provide directly to SoCal Propane, including:

  • Name
  • Billing, mailing, and service addresses
  • Email address
  • Telephone and mobile phone numbers
  • Customer and account numbers
  • Account and billing information
  • Propane delivery and service information
  • Delivery instructions and service preferences
  • Communications and correspondence with SoCal Propane
  • SMS and email communication preferences
  • Payment and transaction-related information
  • Information submitted through our website, forms, telephone calls, email, text messages, or in-person communications
  • Other information you voluntarily provide to us

When you use our website, we may also collect certain technical information automatically, such as your IP address, browser type, device type, operating system, pages visited, and other information about your interaction with our website.

How We Collect Information

We may collect personal information when you:

  • Establish or maintain a SoCal Propane account
  • Request a propane delivery, service, or estimate
  • Contact our office

  • Submit information through our website
  • Complete a customer or consent form
  • Communicate with us by telephone, email, or text message
  • Make a payment or other transaction
  • Opt in to receive email or SMS communications
  • Otherwise voluntarily provide information to us

We may also receive information from service providers and other sources when reasonably necessary to provide our services or operate our business.

How We Use Your Information

SoCal Propane may use personal information to:

  • Establish, administer, and maintain customer accounts
  • Provide propane delivery and related services
  • Process and schedule deliveries
  • Provide delivery status and scheduling information
  • Communicate account balances, billing information, payment information, and other account-related notices
  • Schedule and provide service appointments
  • Respond to customer questions and requests
  • Provide customer support
  • Send service announcements and important account notifications
  • Communicate with customers by telephone, email, and SMS
  • Send promotional information, special offers, company announcements, and information about products or services when the customer has provided the required consent
  • Maintain records of customer communication preferences and consent
  • Process transactions and maintain financial and business records
  • Improve our website, customer service, and business operations
  • Protect against fraud, unauthorized activity, and security threats
  • Comply with applicable legal and regulatory requirements

Text Messaging and SMS

SoCal Propane may offer customers the option to receive text messages.

Depending on the consent provided, SMS communications may include:

  • Account notifications
  • Billing and payment notifications
  • Propane delivery updates
  • Delivery scheduling information
  • Service notifications
  • Appointment reminders
  • Responses to customer inquiries
  • Customer service communications
  • Promotional offers and announcements
  • Information about SoCal Propane products and services

Participation in our SMS program is voluntary.

Consent to receive text messages is not a condition of purchasing goods or services from SoCal Propane.

Message frequency varies. Message and data rates may apply.

Customers may reply STOP to opt out of SMS communications or HELP for assistance.

Promotional SMS Consent

SoCal Propane will obtain the required consent before sending promotional or marketing text messages.

Customers who consent to receive account, delivery, or service-related SMS messages are not automatically required to consent to promotional SMS messages.

Where required, consent to receive promotional SMS communications will be obtained separately and documented.

Customers may withdraw their consent to receive promotional text messages at any time.

Mobile Information and SMS Consent

No mobile opt-in or text message consent will be shared with third parties or affiliates for their marketing or promotional purposes.

We may provide mobile information to service providers that assist us in delivering communications or operating our business when reasonably necessary to provide those services. Such service providers are authorized to use the information only for the purposes for which it was provided or as otherwise permitted by law.

Email and Promotional Communications

Customers may voluntarily elect to receive promotional emails or other marketing communications from SoCal Propane.

You may unsubscribe from promotional email communications using the unsubscribe instructions provided in the communication or by contacting SoCal Propane.

Even if you opt out of promotional communications, we may continue sending communications reasonably necessary to administer your account, provide requested services, complete transactions, or provide important service information.

Sharing of Personal Information

SoCal Propane does not sell or rent personal information for third-party marketing purposes.

We may disclose personal information to service providers or other parties when reasonably necessary to:

  • Provide propane delivery and related services
  • Operate our website and communications systems
  • Process payments and transactions
  • Provide customer support
  • Maintain business records
  •  Protect our customers, employees, systems, and property
  • Prevent fraud or unauthorized activity
  • Comply with applicable laws, regulations, subpoenas, court orders, or lawful government requests

Service providers are permitted to use information only as necessary to provide services on our behalf or as otherwise permitted by applicable law and their agreements with SoCal Propane.

Data Security

SoCal Propane uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no electronic transmission, communication system, or data storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, administer customer accounts, maintain transaction and business records, document customer consent and communication preferences, comply with legal requirements, resolve disputes, and protect our legitimate business interests.

SMS opt-in, opt-out, and consent records may be retained as necessary to document customer communication preferences and regulatory compliance.

Your Choices and Information

Customers may contact SoCal Propane to request that we update or correct their contact information or communication preferences.

You may opt out of SMS communications by replying STOP to a SoCal Propane text message or by contacting us directly.

You may unsubscribe from promotional email communications using the unsubscribe method contained in the communication or by contacting us.

Additional rights concerning your personal information may be available under applicable state or federal law.

Online Tracking and Cookies

Our website may use cookies or similar technologies that are necessary for website functionality, security, analytics, or improving the website experience.

Third-party service providers used to operate or analyze our website may also collect technical information in connection with providing their services.

Browser-based privacy signals and tracking preferences may operate differently depending on the technologies and service providers used by our website. Where required by applicable law, SoCal Propane will honor legally recognized privacy preference signals.

Children's Privacy

SoCal Propane's website and services are not directed toward children under 13, and we do not knowingly collect personal information online from children under 13.

Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our business practices, services, technology, or legal requirements.

When this Privacy Policy is updated, we will post the revised version on our website and update the "Last Updated" date above.

Contact Us

Questions regarding this Privacy Policy, your personal information, or SoCal Propane's privacy practices may be directed to:

SoCal Propane
220 N. San Jacinto St.
Hemet, CA 92543
Phone: 951-791-8686
Website: SoCalP.com