The Office Manager is responsible for a wide range of office management tasks in support of the daily business operations, including answering phone lines, managing shared calendars and office schedules, providing customer service, and light accounting duties. Support the CEO and COO with special projects, assignments, and events. 

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• Associates degree in Business Administration or related field; or an equivalent combination of experience and education sufficient to perform the essential job functions
• Previous experience in a leadership or supervisory role required
• MS Office Word and Excel, 10key, calculator, and Google Drive experience required
• Experience with DOT and OSHA compliance highly desirable
• Bilingual (English/Spanish) highly desirable

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• Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of administrative and clerical procedures and systems such as data entry, managing files and records, reporting, and other office procedures and terminology.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of business and management principles involved in strategic planning, resource allocation, and coordination of people and resources.

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• Strong skills in organization and planning, demonstrated ability to work independently, and exercise sound judgment and problem solving
• Ability to direct others, coordinate schedules and assign duties
• Comfortable with numbers and possess strong analytical and problem-solving skills
• Excellent verbal, written, and reading comprehension skills, with high attention to detail
• Self-starter with excellent interpersonal skills and a talent for customer service 
• Understands and is oriented towards quality customer support, with demonstrated professional demeanor, and the ability to maintain confidential information
• Ability to manage and carry out projects and prioritize tasks
• Ability to apply discretion and safeguard confidential information
• High level time management and organizational skills, and ability to prioritize work and projects

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In an office setting, this position requires prolonged periods of sitting at a desk and working at a computer; may be required to stand and walk regularly, and stoop, kneel, bend, crouch, or crawl occasionally. The employee must occasionally lift and/or move up to 25 pounds. Performing the regular duties of this job, requires constant interaction with SoCal Propane management and administrators, customers, and the public. While performing the duties, the employee is regularly required to use written and oral communication skills through active listening and effective oral communication in person, via phone and virtually; read and interpret information; analyze and solve problems; observe and interpret people and situations; use basic math; and learn and apply new information or skills. 

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• Manages overall administrative activities for the business office
• Fosters a work environment that supports a culture of customer satisfaction, integrity, teamwork and excellence
• Supervises clerical staff, monitors performance, provides training and coaching, to ensure adherence to quality standards, deadlines and established procedures
• Oversees the daily clerical workflow, assigns and delegates responsibilities to ensure efficient office operations
• Assists clerical staff with their assigned duties, particularly when more advanced, skilled, or sensitive work is required
• Instructs clerical staff on proper handling of any situation that may fall outside the normal scope of their authority
• Resolves customer complaints and answers customers’ questions
• Assists with managing and coordinating dispatch calls and route assignments  
• Assist accountants with activities such as processing accounts payable and accounts receivable and other related activities in an accurate and timely manner 
• Ensures company policies are accurate, current and in compliance with federal, state, and other applicable regulations
• Performs administrative work such as typing, filing, assists with the preparation of correspondence to clients, 
• Maintains confidentiality of sensitive and confidential information 
• Maintains inventory of office supplies; orders and approves orders of new supplies as needed
• Participates in, leads and supervises a wide range of company projects and events
• Performs other work-related duties as assigned

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